B2B wholesale only, minimum $100
 
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Returns Policy

Thank you for visiting and shopping at impressionfashion.com.

Impression Costume Jewelry, Inc. commits to provide best shopping experience to all customers. In situations that you want to return, our authorization for any return is required. Unauthorized returns will be refused. All authorized returns will receive our store credit. Shipping fee is not refundable. Following are our return policy for online orders.

 

CASE 1. DAMAGED DURING TRANSIT

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. And please save all packaging materials and damaged products before filing a claim.

View UPS Damaged Package Claims Process

View UPS Customer Service Contact Info

CASE 2. DAMAGED DID NOT CAUSE BY CARRIER

If you believe your products damaged did not cause by the carrier, such as we shipped you the wrong items accidently.

Here it is how you can file a return. Please email us saleseimpressionfashion.com. the following information within 7 business days from the date you received your shipment:

  1. Your online order number
  2. Product Number x Quantity x Price = Amount, and the reason for return. In one product number one line format.
  3. Pictures of damaged items if you can. This will faster your return processing.
  4. Your contact information if they are not same as your online account
  5. The weight and dimension (width x length x height) of your return package(s). We need this to create return label once your return get approved

It takes about 5 to 10 business days to process and approve your return from the date we received your email. Once your return get approved and authorized, you will receive an authorization email which contains the total of your refund and the return label(s). You do not pay any shipping fee for your authorized return. Please print out the return label(s), attach them firmly to outside of your package(s) and drop off to any UPS store. After we receive your package(s), we will inform you by email that your refund which is going to be store credit is available to use, and you can view it under My Account > My Orders > Your Transactions. Your store credit will automatically apply when you checkout your next online order.

We only refund of what we received and authorized. Please double check your items before you ship them out. Do not ship more or less items.

CASE 3. WITHOUT DAMAGED

In situations that you want to return non-damaged items, a 25% restocking fee would be applied to your return. And customers are responsible for the shipping fee of non-damaged items returns.

Here it is how you can file a non-damaged return. Please email us saleseimpressionfashion.com. the following information within 7 business days from the date you received your shipment:

  1. Your online order number
  2. Product Number x Quantity x Price = Amount, in one product number one line format.
  3. Your contact information if they are not same as your online account

To be eligible for a non-damaged return, your return items must be unused and in the same condition that you received them. They must also be in the original packaging.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sale items are final.

It takes about 5 to 10 business days to process and approve your return from the date we received your email. Once your return get approved and authorized, you will receive an authorization email which contains the total of your refund and the return address where you can ship your return. Please enclose a copy of the authorized email into your package and ship it with a carrier has online tracking.

We only refund of what we received and authorized. Please double check your items before you ship them out. Do not ship more or less items. Finally, please keep your tracking number until you see your refund in your online My Account.

After we receive your package(s), we will inform you by email that your refund which is going to be store credit is available to use , and you can view it under My Account > My Orders > Your Transactions. Your store credit will automatically apply when you checkout your next online order.

EXCHANGES

In situations that you want to replace or exchange any items you received, we will follow the Return Policy above to make a refund first, then we will create a new order with the items you want to replace or exchange. Customers will charge the Flat Rate Shipping fee as describes in Shipping Policy for this new order, except CASE 2. No shipping fee incurs for CASE 2 replace or exchange order.

RETURN LABEL

You need a PDF Reader Software to open the return label file and a printer to print out.

CHANGES TO THIS RETURNS POLICY

We reserve the right to modify this Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this page.

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